Frequently Asked Questions about TimeForge

How long is the free trial?
The free trial is a 30-day trial. You may use the software as much as you like for 30 days.

Do I have to sign a contract?
No. Every plan is month-to-month, no contracts ever!

I can't find the package that is right for me.
No problem - you can build your own. Choose the package closest to what you would like. Then, send an email to [email protected] and advise us of your requirements. We can quote you a custom price.

Can I cancel at anytime?
Yes. You can cancel anytime from within your TimeForge account.

How do I upgrade my account?
TimeForge plans are designed to grow with your business. Choose the Basic plan now, upgrade to Max when you are ready. If you already have a TimeForge account, log in to your account and choose "Payment Options" from the "Setup" tab at any time.

Is support an additional cost?
No. All support costs - phone, email, and fax are included in the price. Onsite training may incur additional fees.

How much do software upgrades cost?
Nothing. All software updates, upgrades, and new versions are part of the pricing.

Do deleted or terminated employees count toward my total?
No. Once an employee is deleted or terminated, the employee does not count toward your monthly total.

How does TimeForge handle turnover in calculating pricing?
TimeForge pricing considers the number of employees actively available to be scheduled, not the individual employees who are going to be scheduled. Assuming that "Sally" is on the schedule, and is terminated and replaced by a new hire, "Bob", there will be no change to the monthly pricing. The same number of employees are available to be scheduled.

Which Payroll Providers are Supported?
TimeForge currently supports a number of payroll providers, including SurePayroll, CompuPay, QuickBooks, Heartland Payment Systems, ADP, Paychex, FMS, and others.